Have a Question?
If you can’t find the answer you’re looking for here, contact us at contact@wildpalace.com.
Frequently asked questions about orders, payments, returns and refunds
What payment methods do you accept?
We accept VISA, Mastercard, and American Express. Apple Pay and Pay Pal. No card processing fees will be charged when paying by Credit Card.
How does satisfaction guaranteed work?
If you’re not 100% satisfied with your purchase you can return it for a full refund, or exchange it for another item within 30-days. Click here to learn how returns and refunds work.
Can I make changes to my order after purchase?
Yes. You can cancel or change an order anytime within 30-days. To learn more click here.
If I cancel or return my order when will I receive my refund?
You will receive a full refund within 14 days of us receiving the returned item(s). The money will be refunded via the same payment method that you used when placing the order and there are no transaction fees.
Will I have to pay custom duties and tariffs with my purchase?
No, we pay all custom duties and tariffs.
I haven't received my order confirmation—what should I do?
It’s possible the confirmation email went to your junk/spam folder, so we recommend you start by checking there. If you still can’t find it, email us here, or message us on Facebook or Instagram for support.
Frequently asked questions about wallpaper
What is the difference between Premium and Premium Textured wallpaper?
Our Premium wallpaper has a smooth, slightly lustrous finish that enhances colors and details, giving your walls a refined, elegant look. Premium Textured wallpaper, on the other hand, has a tactile, fabric-like feel that adds depth and dimension, perfect for creating a rich, artistic ambiance.
What is Peel and Stick wallpaper?
Peel and Stick wallpaper is a self-adhesive, removable wallpaper that requires no glue or paste. Just peel off the backing and apply it directly to your wall—ideal for renters, DIY enthusiasts, and anyone who loves flexibility in their decor.
Which glue should I use for Premium and Premium Textured Wallpaper?
We recommend using high-quality wallpaper paste specifically designed for non-woven wallpaper. For best results, apply the paste directly to the wall, not the wallpaper.
How much does the wallpaper cost?
Pricing varies by design, material, and panel size. Check our website for pricing on each of our wallpaper collections.
How much wallpaper do I need?
Measure the height and width of your wall. Our wallpaper comes in pre-cut panels, so use our online calculator or consult our team for guidance on selecting the right number of panels. For more information on How to measure your wall click here.
What is meant by the margin of error?
A margin of error accounts for minor measurement inconsistencies in wall dimensions. We recommend ordering slightly more wallpaper than needed to accommodate any slight variations in alignment.
How wide are the wallpaper panels?
Our wallpaper panels are 19.27 inches (49 cm) wide.
What does the wallpaper look like on delivery?
Your wallpaper will arrive in one or more 19.27 inches (49 cm) wide rolls, carefully packaged in a sturdy corrugated cardboard box. Assembly instructions are included.
Can I order wallpaper samples?
Yes! Ordering a sample lets you see the design, texture, and color in person before committing to a full installation.
What do I get when I order a wallpaper sample?
You'll receive 3 types of samples. An A3 (11.7 x 16.5 inches) ‘design sample’ with your chosen pattern, printed on our Premium stock. As well as 2, A4 (8.27 x 11.69 inches) ‘material samples’. One printed on our Premium Textured wallpaper. And one on our Peel and Stick paper.
How big are the samples?
You'll receive 3 types of samples. An A3 (11.7 x 16.5 inches) ‘design sample’ with your chosen pattern, printed on our Premium stock. As well as 2, A4 (8.27 x 11.69 inches) ‘material samples’. One printed on our Premium Textured wallpaper. And one on our Peel and Stick paper.
If I send you a photo of the room, can you provide me with a mock-up?
Yes, we would be happy to provide you with a mock-up. Just email us at contact@wildpalace.com, or message us on Facebook or Instagram, with a photo of the room and the design(s) you'd like to see mocked-up.
How do I choose the right wallpaper?
Consider your space, lighting, and personal style. Bold patterns make great statement walls, while softer textures bring a subtle elegance. If unsure, start with a sample!.
On what surface can I install wallpaper?
Smooth, clean, and dry walls work best. Avoid textured or freshly painted surfaces (wait at least 3 weeks after painting).
How do I remove non-woven wallpaper?
Gently peel from a corner and pull downward. Non-woven wallpaper removes easily without damaging walls.
Can I use your wallpaper in my bathroom or outdoors?
Our Premium Satin and Textured wallpapers are moisture-resistant but not fully waterproof. Use in well-ventilated bathrooms, but avoid direct water exposure. Outdoor use is not recommended.
Can I use your wallpapers in the kitchen?
Yes! Our wallpapers are durable and can be used in kitchens. Just avoid direct contact with heat and water.
What does Fire Rated mean?
Fire-rated means our wallpapers have been specially treated to meet safety standards for flame resistance, designed to minimize the potential for rapid combustion and smoke generation when exposed to heat and limit the spread of fire.
Can you assist with wallpaper installation?
We provide detailed installation guides and can recommend professional installers in select locations. For more information on how to install your wallpaper click here.
To find an certified wallpaper installer in your area go to:
https://www.wallcoveringinstallers.org/consumers/locate-a-wallcovering-installer/
And search by city or zip code.
Can you recommend an installer?
To find an certified wallpaper installer in your area go to:
https://www.wallcoveringinstallers.org/consumers/locate-a-wallcovering-installer/
And search by city or zip code.
How can I ensure that the joint between the wallpaper strips doesn't show?
Align the panels precisely and use a wallpaper smoother to press down the seams. Proper installation minimizes visibility.
Are your wallpapers UV resistant?
Yes, our wallpapers are designed to resist fading from sunlight exposure.
Can I reuse Peel and Stick wallpaper?
Peel and Stick wallpaper is repositionable during application but may lose adhesion after removal, making reusability limited.
Where is the product produced?
All our wallpapers are printed in Sweden. Our factory has been producing the highest quality wallpaper for over a hundred years—where tradition, technique, and a love for the craft runs deep. We fuse modern design with the latest in digital printing, ensuring every roll is as rich in detail as it is in heritage. Old-world artistry, reimagined for walls that make a statement.
Is the wallpaper PVC-free?
Yes! Our wallpapers are free from harmful PVCs, making them safer for your home and the environment.
Is the wallpaper made sustainably?
Every Wild Palace wallpaper is printed on FSC-approved materials in an FSC-certified factory, assuring paper comes from responsibly managed forests that respect both the environment and the people behind it. They are also PVC and Vinyl Free. For more information on our commitment to sustainability click here.
What type of paper is used?
Our wallpapers are printed on high-quality, non-woven paper with a luxurious feel.
How is the paper sourced?
Our wallpaper is printed on FSC-approved materials, assuring paper sourced from responsibly managed forests that respect both the environment and the people behind it.
What does 'printed on demand' mean?
We print each wallpaper to order, reducing waste and ensuring every piece is crafted with care just for you.
Frequently asked questions about shipping and delivery
How much is shipping?
Shipping is free of charge.
How long before my order ships?
Regular orders and samples are produced within 1-3 business days.
Regular Orders
Once produced, your order will be shipped via UPS with 2-3 business days for delivery. Shipping and delivery is free of charge. For UPS shipments you will receive a confirmation by email when your package has been shipped. This email will also provide information on how to track your order.
Sample Orders
Samples are sent via regular mail and can take up to 10 business days for delivery. Shipping updates will not be provided for orders sent by mail.
How long does shipping take?
Regular Orders
Once produced, your order will be shipped via UPS with 2-3 business days for delivery. Shipping and delivery is free of charge.
For UPS shipments you will receive a confirmation by email when your package has been shipped. This email will also provide information on how to track your order. We are not liable for any delays caused by the logistics company. In the event of a production delay, you can cancel your purchase free of charge. If special conditions apply to your order that may affect production times you will be notified by email.
Samples
Samples are sent via regular mail and can take up to 10 business days for delivery. Shipping updates will not be provided for orders sent by mail.
If you do not receive a UPS confirmation for regular orders. Or have a sample order that has not arrived after 10 business days, please write to us at contact@wildpalace.com, or message us on Facebook or Instagram.
What shipping service is used?
Regular orders are shipped via UPS. Sample Orders are sent via regular mail.
What do I do if I’ve provided the wrong address?
Please contact us here immediately, or message us on Facebook or Instagram, with the new address. Once shipped, redirection may not be possible.
If I return my purchase do I have to pay for the return shipping?
Upon receiving your request for a return, we will arrange for the return shipping. Return shipping costs are free, but there may be some applicable return costs. We will inform you of these when responding to your return request.
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